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Returns and Exchanges

Our promise.

We work hard every day to enrich the lives of our customers, If you are not fully satisfied with your purchase, let us help you with a replacement, return, or repair. If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished, and pre-owned products. This policy applies to purchases from YebbaStore.com

 

Return and Exchange Period.

If your product is damaged upon delivery or it does not work, please contact YEBBA STORE’s customer service team ([email protected] or 0905 5556 789). You have 7 (Seven) days from the day of delivery to return your order.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

 

How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

How to return an appliance

We want you to be satisfied with your purchase from us. Before you accept delivery of your appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 7 days to contact us regarding defects, damage, or other issues. Please call +234 905 555 6789, Seven (7) days a week.

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

 

Special considerations

Damaged, defective, or incorrect items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Yebba Store and we’ll arrange for a replacement. Please call us for special instructions at +234 905 555 6789.

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may be denied or limited

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing.

Bundle discount and free items

If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Connected and Wi-Fi devices

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.

Entertainment products

Opened physical copies of computer software, movies, music, video games, books, video game guides, and sheet music can only be exchanged for an identical item.

 

Special important information

Privacy policy

To learn more about our privacy practices, please see our Privacy Policy.

Manufacturer specifications/instructions

We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by the manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of the merchandise.

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